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SMSifyBusiness SMS policies

Effective August 22, 2026

Auto-reload Authorization

The separate authorization for optional threshold-triggered purchases of usage value.

1. Optional and separate consent

Auto-reload is off by default and is not required to subscribe. Enabling it requires a separate unchecked authorization after the customer sees the exact balance trigger, reload amount, payment method, calculation method, maximum reload frequency, monthly cap, tax treatment, refund rule, and disablement method.

2. Trigger and authorization record

When the available purchased balance falls at or below the customer-selected threshold, SMSify may charge the selected reload amount, subject to the displayed frequency and monthly caps. SMSify records the authorizing representative, company, terms version, timestamp, configuration, payment credential reference, and later changes or revocation.

3. Receipts and controls

  • Send a durable receipt after every attempted or successful reload.
  • Let an authorized administrator disable auto-reload immediately in the same channel used to enable it.
  • Require fresh consent before changing the trigger, amount, calculation, cap, or payment method in a way that increases customer charges.
  • Maintain customer-visible reload history and separate purchased and promotional balance ledgers.

4. When reloads stop

No reload is attempted while business verification or telecom approval is pending, the account or payment method is suspended, service is cancelled, the jurisdiction becomes unsupported, a spending cap is reached, or an earlier reload has an unresolved payment state. SMSify does not create a retry loop or silently increase a balance after cancellation.

5. Failed payments and service

If a reload fails, SMSify notifies the administrator and pauses chargeable outbound traffic before the account incurs an unauthorized negative balance. Retry behavior follows the separately disclosed payment policy and never overrides a revoked authorization.

6. Purchased value and refunds

Reloaded purchased value is closed-loop, nontransferable service value. It is not interest-bearing and cannot be transferred between customers. Unused purchased value is refunded on account closure to the original payment method, less documented accrued usage and lawful setoff. Promotional value may expire under its disclosed terms and has no cash value.

Fail-closed launch gate

Auto-reload remains disabled until the payment provider approves the stored-value model, the tax engine determines tax timing, paid and promotional ledgers are separate, per-transaction and monthly caps are enforced, receipts are operational, and cancellation reliably revokes all off-session instructions.